Summary
Leaders from Capsule, Peninsula, Kellanov and Codurance shared lessons from deploying AI across their organisations. Capsule's initial three-month exploration built appetite but needed guardrails; Peninsula generated over £1m revenue from an AI initiative focused on customer outcomes; Kellanov spent three years building data foundations before scaling; Codurance used AI to clear a compliance backlog but found it cannot solve people problems.
The panellists stressed that AI success requires strong business sponsorship, disciplined product thinking, and measurable objectives. A common theme was the value of a "company brain" – an up-to-date source of business knowledge connected to tools like Slack – combined with empowered teams able to make decisions.
All agreed that humans must remain in the loop for accountability and relationship-building, with governance, legal compliance and security as essential safeguards. The winning organisations, they concluded, know precisely why they are using AI, measure its impact rigorously, and avoid deploying technology without clear business drivers.
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Common questions
- What is this article about?
- A panel of Greater Manchester tech leaders discussed how to move AI from experimentation to genuine business impact, emphasizing the need for clear governance, data foundations and keeping humans accountable. The consensus: AI delivers value only when built on solid strategy, not deployed for its own sake.
- When was this published?
- This article was published on 7 October 2026.
- Who published this article?
- This article was published by Manchester Digital.